Director, Information Technology

Huron University College is completely unique to post-secondary institutions in Canada. With the aim to redefine Liberal Arts education, Huron is creating a university experience unlike any other that prioritizes ethical leadership and community engagement, as much as the pursuit of academic achievement. 

As the founding institution of Western University, since 1863, Huron has remained strategically small to best serve the needs of its students.  We provide an elite, yet accessible, education, because every student with the passion and work ethic to positively change our world deserves to access the knowledge to understand it and the skills to shape it. Huron’s mission is to develop Leaders with Heart from all backgrounds and foster a vibrant and inclusive community and prepare students to be engaged citizens who transform the sectors they work within. Our commitment to providing the best-possible Liberal Arts education means students have many unique opportunities to enrich their learning experiences.

SUMMARY:

Reporting to the Vice Principal, Finance and Administration, the Director, Information Technology will provide leadership and direction for the academic and administrative partnership linkage within all areas of IT at Huron. The Director designs and oversees the governance structures for service management, business relationship management, end user computing technology and the end user experience.  The Director will be responsible for the design and provision of IT services for the client focused areas such as teaching and learning spaces (classrooms, computer labs, learning commons, etc.), offices and other areas across Huron’s campus. The incumbent is accountable for the governance and deployment of the end user computing technology, educational technology, audio visual, general purpose computing lab and the telephone system.

As Director, you will manage major projects, including RFPs and technology acquisition projects; facilitate the development and maintenance of hardware, software and network standards; facilitate and support technology adoption and technology deployment within the institution. To accomplish this, the Director is instrumental in developing service strategies, designing governance models and executing and operationalizing them while working in collaboration with Western Technology Services and other internal and external stakeholders. 

KEY RESPONSIBILITIES:

• Lead the IT portfolio by providing strategic direction in the adoption of industry standards and best practices for service management and related governance aligned with Huron’s goals and objectives;
• Manage the IT services lifecycle, develop processes and define / monitor success of service provision to the Huron community;
• Deliver client focused IT support services to the Huron community through uniform, repeatable sets of practices and processes;
• Liaise with Western Technology Services and the Huron community to understand levels of support, future service needs and partnership opportunities;
• Oversee the planning, management and governance of Huron’s administrative and academic end user computing environment;
• Identify new and upcoming technologies that align and support Huron’s needs and devise strategies for their acquisition, development, implementation, and support;
• Accountable for the delivery of configuration and applications on all end user technology;
• Provide project leadership on major projects involving end user technology and service management initiatives;
• Develop, guide and empower the team to deliver high level of service; promote effective HR planning and management, and; foster a safe, respectful and supportive work environment;
• Develop and implement risk mitigation strategies and responses to ensure that risk factors and events are addressed and in line with business objectives.

QUALIFICATIONS:

• Post-secondary education in Computer Science, Information Technology, Business Administration or a related field is required. A specialization in IT Service Management and IT Governance is preferred. 
• A minimum of five (5) of progressive experience working in a similar role is required, including leadership and service management experience;
• Project Management Professional (PMP) and Control Objectives for IT (COBIT) certifications would be considered an asset;
• Specialized or technical training in customer relationship / service, continuous quality improvement, process mapping and improvement, and / or Lean principles is desired;
• Extensive and broad experience and knowledge of current information systems (e.g. communication, end user and consumer technologies) and their relation to Huron’s strategic objectives;
• In-depth knowledge of industry best practices, frameworks and models; end-user computing and educational technologies related to academic and administrative requirements and supporting infrastructure; systems architecture integration methodologies; process building, evaluation and continual improvement; current classroom and audio visual technology.
• Excellent time management skills and a demonstrated ability to organize and prioritize multiple tasks and meet competing deadlines in a fast paced environment;
• Exceptional oral and written communication skills;
• Well-honed and developed interpersonal skills to represent Huron professionally;
• Demonstrated ability to problem solve effectively and use good judgement in all decisions;  
• An open, inviting and approachable personality that allows the opportunity to build meaningful, trusting relationships;
• A strong willingness to participate fully in a team environment;
• Ability to work with diverse communities with respect, sensitivity, creativity, innovation, and cultural understanding;
• Maintain a non-judgemental approach when dealing with difficult or conflicting situations.

Qualified candidates are encouraged to submit their application by Sunday, November 11, 2018 at 11:59pm. Letters of application and a current curriculum vitae, including three references should be submitted in confidence to Justin Henry, Director of Human Resources:

Mail:    Huron University College                     Fax:                 519-438-4309

            1349 Western Road                             E-mail:             jhenry56@huron.uwo.ca

            London, ON, N6G 1H3

Huron University College values its place in an interconnected world and desires to reflect this value, acknowledging our responsibility to strive towards a diverse and equitable employment and educational environment that recognizes the inherent worth and dignity of every person.  We encourage applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression.

Applications from all qualified individuals are invited; however, Canadian citizens and permanent residents will be given hiring priority.  We thank all applicants for their interest, only those selected to proceed in the competition will be contacted.  Should you require accommodation in making an application please contact Huron by phone at 519-438-7224 or at the email address above.