Manager, Program Support & Logistics

About Ryerson
At the intersection of mind and action, Ryerson is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do. Ryerson University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority. As an employer, we are working towards a people first culture and are proud to have been selected as one of Canada’s Best Diversity Employers and a Greater Toronto’s Top Employer for 2015, 2016, 2017 and 2018. To learn more about our work environment, colleagues, leaders, students and innovative educational environment, visit, check out @RyersonU, @RyersonHR and @RyersonECI on Twitter, and visit our LinkedIn company page.

The Chang School

The G. Raymond Chang School of Continuing Education is Canada’s foremost provider of university based adult education, facilitating access to the University’s renowned, professionally relevant courses and programs. Since 1975, we have been delivering leading-edge workplace knowledge that empowers learners to reach their personal and professional goals. We have approximately 70,000 annual enrolments (in 1,500 courses, seminars, and workshops) in Arts; Business; Communication and Design; Community Services; Engineering, Architecture, and Science; Gateway for International Professionals; Programs for 50+; and Spanning the Gaps – Access to Post-Secondary Education. We also offer 81 career-related certificate programs and numerous course series, with 31 certificate programs that can be completed entirely at a distance. Our flexible, accessible programming is available on campus, via distance education, and off-site for employee groups at leading organizations.

This position is based at Ryerson University’s campus in Toronto, Ontario.    

Due to COVID-19, remote work for faculty and staff continues for most of our employees.  At this time, the university is not planning for a broad return-to-campus, and remote work will continue until at least spring 2021.  We welcome candidates outside of the province of Ontario and who would be open to work remotely from home and would consider the possibility of relocating to Toronto, Ontario when the university re-opens its campus to all employees.  For more information on Ryerson COVID-19 Information and Updates:

The Opportunity
The Manager, Program Support and Logistics will oversee the effective management and coordination of processes to support the delivery of core program areas in The Chang School, and participates as a key member of The Chang School’s program management team. Oversees the deployment, ongoing training and overall development of the Program Support and Logistics team staff, to enable them to effectively support the core program areas in the delivery of courses that meet the strategic priorities and operational goals of The Chang School.



  • Ensure planning and operations management for workforce and operational planning and budgeting activities
  • Provide leadership to program support and Logistics staff by setting key objectives, managing performance, and providing the necessary coaching, mentoring and feedback on performance.
  • Review and develop operational policies and procedures that support the key strategic objectives of the program areas and logistics related matters
  • Provides leadership and support to Program Coordinators in problem situations, resolving complex Instructor and Academic Coordinator issues or other sensitive issues referred by the program support team.
  • Design an effective communication process to ensure the efficient flow and handling of information and requests between Chairs, Academic Coordinators, other stakeholders and the core program areas.
  • Plan, design and oversee the management of the various exam functions: Chang School’s missed exam, exam contingency and distance education exam processes


  • You are a dynamic and motivated individual that has strong experience in supporting administration, operations, logistics and delivery of courses in the post-secondary environment.
  • You have a proven track record in developing operational policies and procedures resulting in improvements in program delivery and support. You have an undergraduate degree in Business Administration.  
  • You have at least five (5) to seven (7) years of progressive experience on managing program support and logistics at a post-secondary environment.  You have strong analytical and reasoning skills when reviewing quantitative data to make process improvements. 
  • You have solid oral and written communication skills for report writing and delivering training and presentations. 
  • You have strong interpersonal relationship skills to work collaboratively with internal and external stakeholders You have strong leadership and people management, team building supervisor/mentorship skills, preferably in a unionized environment.  You have strong analytical and reasoning skills when reviewing quantitative data to make process improvement decisions. 
  • You have solid oral and written communication skills for report writing and delivering training sessions. You have strong interpersonal relationship skills to work collaboratively with internal and external stakeholders. You have strong organizational and planning skills to project manage program initiative and strategic priorities.

Additional Information

  • Position Number(s) 20003512
  • Reports To - Associate Director, Academic Programs
  • Vacancy Type – FTCE          
  • Employee Group - MAC
  • Start Date - ASAP
  • End Date - NA
  • Hours of Work - 36.25
  • Grade and Step – C51
  • Salary Scale Min $72,911; Job Rate $94,689; Max $116,467

Qualified MAC employees will be interviewed before members of other employee groups. Candidates may be asked to demonstrate qualifications through occupational testing as a first step in the evaluation process prior to being granted a face-to-face interview.  Candidates must have demonstrated a record of dependability/reliability and a commitment to maintain confidentiality.   We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications and also reach out to Tracey King, Aboriginal HR Consultant for support during the selection process.

Important Notice Re: Job Postings during COVID-19

While we are committed to ensuring the best possible experience for all applicants, due to the situation regarding COVID-19, please be advised that Ryerson University ("Ryerson") reserves the right to pause a job competition at any stage in the process. Applicants will be notified in the event that the job competition process in which they are participating is suspended or paused. We appreciate your understanding during these unprecedented times. Thank you for your interest in Ryerson University. 

Applications will only be accepted online through Ryerson's careersite.