Manager of Campus Services

Mount Allison acknowledges, honours, and respects that the land named Sackville, NB is part of the unceded territory of the Mi’kmaq People who are the historic inhabitants, custodians, and dwellers on the land where our University is built and confirms its commitment to strengthening relationships with all Indigenous people.

Position title: Manager of Campus Services

Department: Facilities Management

Opportunity type: Non-academic

Position title: Manager of Campus Services

Classification: Admin Grade 7

Type: Full-time continuing position

Supervisor's title: Director of Facilities Management

Posted date: June 6, 2022

Closing date: July 3, 2022

Position description

Under the general direction of the Director of Facilities Management, the Manager of Campus Services is responsible for the safe and efficient direction, planning and administrative coordination of all Custodial and Grounds services for the University consisting of approximately 40 buildings and 1,000,000 square feet. The incumbent provides leadership for the Custodial and Grounds crews, including general and summer conference cleaning, waste management, and event setup, as well as general upkeep and maintenance of campus and sports fields.

As a member of the Facilities Management leadership team, this position plays a key role in ensuring safe, clean and functional physical university facilities, and fostering employee engagement, development and teamwork through proactive communication and planning, innovation and leadership.


Actively participate and contribute to FM leadership team planning and review activities to achieve intended outcomes.

Manage and coordinate crews responsible for lawn maintenance, horticulture, tree planting and maintenance services, and maintenance of sports fields, as well as pest control, snow and ice removal on campus, waste removal, event set up, furniture moves, freight deliveries and some components of exterior envelope maintenance.

Manage the custodial and grounds teams consisting of day and night time supervisors, lead hands, approximately 45 full time employees, as well as casual employees.  Maintain time and payroll records, submit reports, and administer the collective agreement for grounds and custodial staff, and ensure planning and development of work schedules.

Responsible to ensure crews are available in the event of winter storms or other climate related events. Collaborate with Director of Facilities regarding decisions related to campus opening and closing due to the risk of climatic conditions.

Ensure regular individual and team check in’s and meetings for alignment on requirements are conducted and foster employee a work environment where input on improved work practices is encouraged.

Inform, engage, train, and coach employees in new work methods or procedures, changes in safety regulations, work policies, and construction codes. Evaluate the performance of subordinate employees, and collaborate on identifying and implementing performance improvement opportunities. Initiate personnel actions such as disciplinary measures and action required for the stages of the Facilities Management Absenteeism program, and maintain various related work records including written and oral reports.

Make hiring and discharge decisions and provide on-the-job training and orientation for new employees.

Promote safe work practices and enforce safety regulations and adherence to proper codes and standards. Conduct safety accident & incident investigations for area of responsibility or beyond as requested and maintain the related information and material safety data sheets inventory. Perform worksite safety inspections and investigations for adherence to legislative standards.

Provide guidance and support to custodial/grounds supervisors regarding work related problems and issues, including dealing with grievances and discipline issues with employees and the Union.

Establish building departmental schedules and equipment usage schedules based on available resources, as well as procedures for equipment maintenance, including coordination of activities with stakeholders and contractors. Implement a Quality Inspection program measuring customer satisfaction with appropriate follow-up.

Perform short/long range planning for the Department’s operational requirements and provides recommendations, costs, benefits, and risk assessments to continually improve departmental operations and improve the level of service provided to the campus community. Prepare policies/work practices for the department.

Establish and maintain a priority system for emergency response based on customer's needs. Assess and approve use of overtime labour and maintain department emergency call-in list and procedures. Liaise with Security Coordinator and Director of Facilities Management on emergency response or major investigations as required.

Represent management in issues relating to labour relations, participating in meetings and committees as required.

Develop, prepare, and monitor departmental budget. Monitor monthly expenditures, investigate and act to resolve variances, identify ways to control/reduce costs, and ensure recovery of custodial charges for conferences/projects/events outside of the operational budget.

Act as project manager for FM on system-related projects, i.e. Megamation.

Act as Absenteeism Management Coordinator, overseeing the operation of the FM Absenteeism Management Program.

Perform other related duties as assigned.



The incumbent interacts on a daily basis with the University administration, faculty, and staff regarding the provision of campus services-related services and the coordination of work, and occasionally with students, consultants, suppliers and contractors. The incumbent participates on committees and in meetings as required. They also provide guidance and advice on campus services-related matters to the tradespersons, supervisors, and managers of Facilities Management. Maintains close interaction with other members of leadership team to ensure stakeholder needs are addressed appropriately.


The incumbent must possess a thorough knowledge of leadership principles, practices, and techniques. Knowledge of standard trades practices and methods related to the Custodial and Horticultural trades is an asset, incl. knowledge of common tools, equipment, and materials. Considerable knowledge of safety precautions, recordkeeping, and computer operation is essential. Business acumen is required.


The incumbent must possess the people skills required to perform at a high level in a very demanding workload situation. They must have a high degree of tact and diplomacy dealing with the University community under a variety of difficult situations and be sensitive toward the cultural diversity of the campus community.
They must demonstrate a positive can-do attitude and view challenges as opportunities to improve.
They must have the ability to communicate effectively both orally and in writing and to assist in providing general information to the university community and visitors. The incumbent must have the ability to read, interpret, and work from plans, and sketches; estimate materials and workforce needed to complete projects; supervise a crew of people; establish and maintain effective working relationships with associates.


Minimum Qualifications

  • Post secondary education in a business-related field is strongly preferred
  • Minimum of five years of people management experience is required, with experience leading other managers/supervisors being preferred
  • Strong computer skills are required, including experience and proficiency with all Microsoft office applications including Excel; experience working with database systems, including Megamation is considered an asset; experience with website creation and maintenance applications is considered an asset
  • Strong verbal and written communication skills are required, as are strong analytical skills, and the ability to be flexible and objective in dealing with both issues and people
  • Strong interpersonal skills are required, including a high degree of tact and diplomacy dealing with a culturally diverse University community and the ability to maintain positive working relationships
  • Experience in the following areas is strongly preferred: managing in a unionized environment, managing in a customer-service oriented environment, resource planning, recruitment and staffing, and working with budgets and inventory
  • Health and Safety training and experience is considered an asset, including WHMIS certification, ladder safety, etc.
  • Valid provincial driver’s license

If you are interested in the challenges and opportunities that this position has to offer, please forward your application to: Human Resources Department, Mount Allison University, 65 York St., Sackville, NB  E4L 1E4  Fax: (506) 364-2385, e-mail:  Review of applications will begin on July 3, 2022.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Visit our website at for other employment opportunities at Mount Allison University or to register to receive e-mail notification of new opportunities.

Mount Allison is committed to diversity and inclusiveness. We encourage applications from members of racialized communities, Indigenous persons, persons with disabilities, and persons of all sexual and gender identities. We seek candidates with qualifications and knowledge to contribute specifically to the further diversification of our campus community.